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On-Site Support Services

SFPS provides flexible onsite support services to help you optimize your self-service technology, utilization, and asset availability throughout the equipment lifecycle. By combining the skill set of our service professionals from all disciplines of SFPS’s industry focused technology within one nationwide organization, you can rely on us for to meet all of your service needs.

Depot Repair

SFPS’s Depot Services help companies maximize the life of their assets and effectively manage repair costs. For equipment that can be shipped to one of our Depot Service Center, our expert service team will make it a priority to clean, repair, and test your equipment to ensure optimal performance levels and meets all manufacturers specifications. After repair, all components are functionally tested and shipped on time with a QA report to ensure the highest quality of service and customer satisfaction.​

Preventive Maintenance 

SFPS provides preventative maintenance options for all your medical equipment needs. Whether you want to ensure you are on the most up to date software, would like to create a regularly scheduled site visit based on equipment needs or have a one-time project which needs attention, we are the right choice. We pride ourselves on helping you cut overhead costs and maintaining equipment integrity.

Call Center & Technical Support

Responsive and proactive professional support through the SFPS call center gives your customers access to live and fully-trained agents providing technical support, immediate responses to questions and dispatching service incidents to the proper field support staff. Our call center agents have all the technology necessary to offer first-level assistance to your customers. You can create a Call Center that’s available to your customers with a minimum cost.

Installation & Decomissioning

Equipment installation and startup support can shorten the time required to start using your new assets. Our service team uncrates, installs and conducts startup testing in order to shorten the time before instruments can be used.  As part of our decommissioning service, we’ll develop custom decommission procedure for your laboratoy. Each project includes an all-inclusive, site-specific Health and Safety Plan (HASP) to ensure the project is completed safely. We also will assure that all chemical, biological, and physical hazards are addressed and removed from all areas of the laboratory including storage areas, cabinets, bench tops and fume hoods.

Equipment Refurbishment 

Our equipment refurbishment service will support your continuous improvement and reliability targets while reducing operational costs. Our team of experts carefully inspect, disassemble, replace all damaged components and update obsolete parts to optimize the performance of your equipment. Your equipment will be refurbished using OEM parts and the installation of the latest software/firmware to ensure optimal restoration backed by our technical support providing a cost-effective alternative to secure a long-term solution for your equipment.

Full-Service Maintenance Contracts

Our full-service maintenance contracts offer the flexibility to choose the level of service needed to ensure that risks and costs are minimized.  They all provide regular maintenance visits and you can choose the level of response time you need to suit your business requirements. To maximize the reliability of your UPS, a maintenance contract from SFPS also ensures critical component degradation is identified and that repairs or replacements are carried out before a fault occurs. Immediate spare parts availability is assured through our extensive spare parts inventory.

Deployment & Installation

SFPS’s Deployment Services provide you with a centrally managed installation and deployment project team, leveraging experienced technicians and technology-assisted processes executed in a coordinated environment. We develop a detailed project plan that ensures our technicians have a thorough understanding of your requirements, including technical scope, scheduling parameters, site survey requirements, pre-site planning and on-site installation requirements of the project. 

Training

SFPS offers a diverse range of comprehensive product and certification programs for all levels of user, including operator, technical, and expert courses. We also offer online training for certain products. On-site customer training may also be available, which can be customized to ensure that the coursework is tailored to the needs of your business. Our educational staff will partner with you to identify your training needs and develop a strategy for a successful education strategy and program.

Spare Parts Management

SFPS applies best practices to ensure stock levels and movement of inventory keeps pace with service activities and direct spare part sales. We help ensure customer satisfaction and staff productivity through a higher percentage of first-time fixes and faster fulfillment of online parts sales. Our systems accurately monitor inventory levels and track parts delivery and returns.

Recall Solutions

SFPS's FDA Recall Management Solutions provides you with the expertise and resources to efficiently manage a recall from start to finish. We customize our solutions based on your requirements and keep you and your customers informed throughout every step of the recall process. We work with you to create and execute a well thought-out, comprehensive road map which includes planning, preparation, execution and closeout with regulatory agencies.

UPS Design & Implementation

Proper UPS system design involves several critical factors that need to be considered throughout the design and implementation process. These include present and future capacity requirements, system reliability/redundancy, power distribution, position location, safety, battery type, etc.  Our System Design Solutions methodology begins with a site survey. Our design experts will perform an on-site visit to assess the required load size, physical environment, suitable equipment location, delivery route and logistics requirements. The results of the site survey help us determine the best options available to design and implement a UPS system that meets your current and future power needs. 

Critical Power Products

UPS Systems

We offer a competitive edge to businesses in need of first-rate power solutions. We focus on providing you with a diverse product offering along with an excellent equipment selection, sales and service experience. Our strong long-term relationships with equipment vendors allow us to obtain better prices and shorten lead times. Our extensive experience with all leading brands allow us to select the best fit for your specific project. We consider availability requirements, budget, specifications of existing infrastructure, growth plans, etc. We know the strengths and weaknesses of each line.

Generators

From ultra-powerful diesel generators for industrial and large commercial concerns, to quiet, clean natural gas generators, We offer models that represent unsurpassed quality, technical sophistication and mission-sensitive component selection. We can provide a complete power generation solution, including the packaging of your system in an enclosure - to any sound/weather standards or appearances - complete with load banks and custom exhaust or remote cooling options.

Battery Systems

Manufacturers recommend battery replacement for UPS systems ranging from 3-5 years; however, more critical loads or systems in extreme environments (dirt, temperature and poor power quality) may benefit from more frequent battery change-outs. Not all UPS batteries are created equally and when it comes to protecting important loads, the key element during downtime is the quality and condition of your UPS batteries. SFPS has a long history of providing batteries for UPS systems, both old and new.

Surge Protection

We offer a comprehensive line of surge protective devices to meet your needs, regardless of the exposure risk. They protect against the damaging effects of power and help reduce costly downtime and protect sensitive electronic equipment against the damaging effects of transients caused by lightning, utility switching, internal load switching and more. Surge suppression is an integral part of any mission critical infrastructure.  A surge suppressor is typically located on the electrical panel and is not only protecting your critical equipment but also the electrical service entrance to your facility.


​Security Screening Products

Evolv has screened more than 50 million people in a rapid, undisruptive manner, preventing more than 5,000 weapons from entering venues and places of work. They help protect innocent people from mass shootings, terrorist attacks and similar violent acts. They’ve accomplished this by fusing the latest sensor and AI technology to consistently and reliably scan every visitor without the hassle and the gaps presented by century-old metal detector technology.

PREVENT ACTIVE SHOOTERS WITH THE ONLY FRICTIONLESS SMART WEAPONS DETECTION

Evolv Express™, powered by the Evolv Cortex AI Software Platform, delivers the only frictionless high-speed smart firearm and bomb detection system that screens over 3600 people per hour (60 people per minute) and gets smarter over time.

PREVENT ACTIVE SHOOTERS AND BOMBERS WITH THE ONLY HIGH-SPEED SMART CHECKPOINT SYSTEM

Evolv Edge®, powered by the Evolv Cortex AI Software Platform, delivers the only high-speed smart checkpoint system that detects a wide range of weapons, and metallic or non-metallic items of interest so quickly and so accurately that each checkpoint can securely clear up to 800 people per hour, approximately 2.5X the throughput of legacy metal detectors and gets smarter over time.

IDENTIFY VIPS AND PERSONS OF INTEREST IN REAL-TIME WITH ADVANCED FACIAL RECOGNITION BIOMETRICS

Evolv Pinpoint™, powered by FaceFirst, is an optional product that can be purchased separately and integrated into Evolv’s free-flow smart threat detection systems. Evolv Pinpoint leverages software AI using neural networks and deep learning to provide security and operations experts an additional layer of biometric security.