On-Site Support Services

SFPS provides flexible onsite support services to help you optimize your self-service technology, utilization, and asset availability throughout the equipment lifecycle. By combining the skill set of our service professionals from all disciplines of SFPS’s industry focused technology within one nationwide organization, you can rely on us for to meet all of your service needs.

Preventive Maintenance 

SFPS provides preventative maintenance options for all your medical equipment needs. Whether you want to ensure you are on the most up to date software, would like to create a regularly scheduled site visit based on equipment needs or have a one-time project which needs attention, we are the right choice. We pride ourselves on helping you cut overhead costs and maintaining equipment integrity.

Depot Repair

SFPS’s Depot Services help companies maximize the life of their assets and effectively manage repair costs. For equipment that can be shipped to one of our Depot Service Center, our expert service team will make it a priority to clean, repair, and test your equipment to ensure optimal performance levels and meets all manufacturers specifications. After repair, all components are functionally tested and shipped on time with a QA report to ensure the highest quality of service and customer satisfaction.​

Call Center & Technical Support

Responsive and proactive professional support through the SFPS call center gives your customers access to live and fully-trained agents providing technical support, immediate responses to questions and dispatching service incidents to the proper field support staff. Our call center agents have all the technology necessary to offer first-level assistance to your customers. You can create a Call Center that’s available to your customers with a minimum cost.

Equipment Refurbishment 

Our equipment refurbishment service will support your continuous improvement and reliability targets while reducing operational costs. Our team of experts carefully inspect, disassemble, replace all damaged components and update obsolete parts to optimize the performance of your equipment. Your equipment will be refurbished using OEM parts and the installation of the latest software/firmware to ensure optimal restoration backed by our technical support providing a cost-effective alternative to secure a long-term solution for your equipment.